Frequently Asked Questions
COMPANY
- Log into the app and find gym partners near your location (at unbeatable rates)
- Check into the gym by scanning the QR code found at the front desk paper free
- Show your phone to the front desk with the active timer running. You can say, “I am here with FlexIt!” Work out for however long you want
- End your workout by scanning the same QR code, which stops the timer
- Pay only for the time that you were working out.
FlexIt provides access to a nationwide network of thousands of gyms. Users can access the gyms and all associated amenities without pre-booking. FlexIt does not charge you a membership fee so you can freely try clubs and make decisions your way! Our gym partners come in all shapes and sizes. You can use the in-app search filter to find the perfect gym for you -- one with a basketball court, one with a sauna, or one with a swimming pool!
To cater to our users’ varying schedules and preferences, we have introduced a newdynamic pricing feature in our app. When a gym is less busy than usual, we will offer special, “off-peak” pricing discounts to encourage our users to work out for less! You can check out the pricing of gyms, by hour, by clicking on the gym within the app.
We do not do surge pricing. Dynamic pricing will never increase the price of a gym during “peak” busy times. Instead, we will only discount the price of a gym when it is less crowded for our users!
USING FLEXIT
We have added a wallet within the app so that you can plan ahead and pre-pay for future workouts. After completing a workout, FlexIt will automatically pull dollars from your wallet before charging your credit card (as long as you have enough credits in your wallet to cover the workout, your credit card will not be charged).
The best part is that we will reward you for pre-loading your wallet – up to 40% in free credits. Check out the “Wallet” page inside of the app to learn more.
TROUBLESHOOTING
Virtual Personal Training
Frequently Asked Questions
Virtual Personal Training
Virtual Personal Training is an offering from FlexIt that pairs you with a certified personal trainer from a recognized gym for a live, 1-on-1 training session.
We at FlexIt believe that the two most important elements of any successful fitness program are that you enjoy it and are held accountable. The best way to ensure that both of those goals are met, is by training with a real live personal trainer. Enter Virtual Personal Training. Unlike pre-recorded content or group classes, VPT allows for trainers to tailor workouts specifically for you to ensure it is something you enjoy doing.
Your trainer will go through a custom program they have built just for you based on your stated preferences. Or, if you prefer, you can use the time to get feedback and tips on exercise, health, and nutrition. It’s up to you! If you have equipment handy (anything from weights to bands to canned beans) they will work those in. But if you don’t, no worries!
Virtual Personal Training works interchangeably on both the web and the FlexIt app. You can join the video call from the FlexIt app by logging in and clicking on the Virtual button in the bottom bar or by logging in to your account on the FlexIt website and clicking on Bookings. The experience will be the same either way and all FlexIt functionality (including booking, taking sessions, and loading your wallet) is identical.
Not at all! We encourage all international users to participate and there is no extra fee. The only thing you need is a credit card.
Absolutely! In your session history you can give your trainer a five-star rating and book another session with them, whenever they are free. Most experts recommend consistently using the same trainer for best results. That way they can learn about your needs and tailor workouts even more precisely to you!
You can filter trainers by club affiliation, specialties, and schedule to find the perfect match. Read their bios as well to get a sense of their personality and training style.